¨You know a person for how they treat you when they don`t need you¨
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Career Profile
Effective, direct, positive, driven and pragmatic:
These are the main qualities I bring to all aspects of life, particularly my working environment. Goal-orientated with a strong will to succeed, I lead by example and intention- often adding shared business goals as a priority to my own. My philosophy is that the power of ´WE¨ is sustained by the daily effort of the individual.
I have been working in the Tourism Industry for over 30 years, even before I graduated from Brighton University in International Tourism Management. I have embarked projects in hospitality as well as tour operation, where I have spent most of my working life.
My most recent project brought me to South East Asia, and, based in Bangkok I have aquired good geographical & professional knowledge not only of Thailand, but also of Vietnam, Cambodia, Myanmar and Laos.
Most of my professional career has been related to luxury travel, and event management
SOME FACTS:
- 30 year + Experience in the Travel Industry
- Tourism/ Hospitality/ Travel
- Marketing/ Product/ Project Management
- BA Hons International Tourism Management
- I work on every project as if it were my own
- Enjoy life, the outdoors and Sports
- Languages: Spanish & English
Professional Experience
The Hotels Network is a Tech Company developing solutions for hotels to increase conversion in web thoruhg an interactive layer that deploys a set of tools on top of the hotels´webpages enhancing conversion and increasing the number of bookings that take place in the hotel´s site.
The system enables hoteliers to create different sales fennels in their site, enhancing knowledge of their product through review summaries from meta searches, communicating special offers for different markets through smart notes and enabling a price comparison and price match with OTA's to ensure the client is paying the most competitive rate when booking direct.
My role for THN is to develop the market for APAC region in terms of sales, to increase client base.
Smartvel provides B2B destination content solutions to allow travelers to discover everything there is to experience within a particular destination/city, according to their travel dates and preferences. The solution achieves record breaking implementation and up-to-date content of locations and events taking place in the dates travelers are interested in.
My role in Smartvel is to develop the APAC region, engaging in the delivery of communication and brand awarenes in the APAC Region to create a client base using the solution in their webs, with their look and feel. To find the right partners to increase sales development of the brand in different areas of the region and to assist the deployment of new SMART CITIES, interacting with Government and the Private Sector.
In TRAVEX Group it is my responsibility to manage Thailand and Indochina offices; dealing with a very competitive market, turning a family run business into a company with clear communication channels and structure. Addressing its expansion in a sustainable manner.
My responsibilities in TRAVEX Co. Ltd. Include: Designing the Business Strategy: - To nurture a B2B concept as a strength vs competitors in existing markets - Prioritise branding, ensuring the market positions Travex Brand not only in Thailand but also in Indochina
- To maintain & increase existing customer base To ensure Company Development.
- 03 New offices in South East Asia, (Cambodia, Myanmar & Laos).
- Hiring team leaders & setting the training for staff & different departments.
- Developing, together with Product Dep. the core guidelines on the Company products.
- Working with IT & HHRR on the development of the Company System and its implementation to Indochina offices.
- Manage & Look after 100+ Employees.
Marketing Strategy:
- Enhancing the traditional taste of TRAVEX, ensuring close contact with clients.
- Work on branding with all offices under the concept: ¨The Image of ONE¨.
- Adapt to change, with ongoing update, competing with OTA´s and bed banks.
- Setting and executing plans to develop a shared language with the clients.
- Fast response, operational effectivity and deep product knowledge.
Keeping a close eye in Administration:
- Developing cost control techniques & cash-flow patterns.
- Ensured communications with providers multiply in order to have better relationships.
ADSUM was a ¨Representation Company¨ dealing with DMC´s and Hotels and covering the regions of Spain and Portugal. The main target of this company was ensuring existing clients of overseas partners remained loyal to each particular brand, and extendind the client lists for these brands.
During my time in Adsum I took on several accounts in South East Asia, North Africa and East Africa. The role required me not only to visit clients, but also have an indepth knowledge of each account standards and products.
The role included:
• Marketing Plans for each particular account.
• Constant sales calls and reporting to overseas clients.
• Assistance in Spain and Portugal.
• Product trainings and presentations.
• Organisation of Fam Trips.
• Intensive product knowledge in terms of operation.
Every role you take in life gives you a set of experiences, in ADSUM, the importance of product knowledge and customer care were highlighted over the rest of the features, making it a very enjoyable experience.
2006 - 2010
ADSUM Tailored Services MADRID (SPN)
Account Manager
This is one of the assignments I remember more dearly, based in Madrid, I was given the opportunity to work in In & Out Travel during my Gap year of University, and it was after I graduated that they accepted me due to the commitment shown in my previous year. I would only leave this position in 2005 after my daughter was born, since I decided to be a stay at home dad for a year.
In & Out Travel is an incoming agent, focused in business travel, incentives and events. with a good market spread, it is in need of a dynamic team able to adapt to client needs.
The role included:
• To prepare Incentive programs, quote and present to agents.
• To follow up on accounts.
• To prepare the operational planning, together with all providers.
• To operate the programs, accompanying agents, as head of the operation.
• To close files all the way to its finalisation.
• To Sales plan for each account.
To be self sufficient and organised was a must in this role, managing events of up to 500pax at a time, with all sorts of specifications, remaining open minded to squeeze in creativity in each program is something that I learnt in In & Out Travel and I nurtured as my career moved along.
2003 - 2005
In Out Travel & Tours MADRID (SPN)
Head of the Mice Department
I started my journey in the hotel industry in 1996 as a Kitchen Porter. Over the years, I seized opportunities for growth and development, eventually becoming a Conference and Banqueting Host. Throughout my tenure, I achieved significant milestones and honed my skills in various aspects of the hospitality industry. Let me highlight some of my accomplishments during this period:
Accomplishments:
Accomplishments:
• Successfully transitioned from agency staff to a contracted employee under the STAKIS Brand, showcasing my commitment and dedication to the hotel.
•. Received comprehensive training as a Conference and Banqueting Host, equipping me with valuable skills in Silver Service, Customer Service, and Food Handling.
•. Demonstrated exceptional time management and multitasking abilities by balancing an average of approximately 35 hours per week while pursuing my degree at the University of Brighton.
• Played a pivotal role in servicing a wide range of events, including weddings, conferences, and award ceremonies at the Hilton West Pier in Brighton.
•. Expanded my skill set through training in bar operations, reception, and the Galileo system, enhancing my understanding of the hotel's operations.
Maintained a pristine service record, receiving accolades for my sense of responsibility and professionalism.
Maintained a pristine service record, receiving accolades for my sense of responsibility and professionalism.
• Earned the trust of my superiors, leading to increased authority and the ability to carry out tasks independently, highlighting my reliability and capability.
• Utilized my employment at the Hilton as a reliable source of income, allowing me to support myself financially while pursuing my degree.
Conclusion: This period in my career was filled with accomplishments and personal growth. I had the privilege of working with an exceptional team at the Hilton, and their support was invaluable in helping me obtain my degree. By consistently exceeding expectations and displaying a strong work ethic, I not only thrived in my role but also laid the foundation for future success in the hospitality industry.
1998 - 2003
HILTON West Pier Hotel BRIGHTON (UK)
Conference and Banqueting Host.
Education
1998 - 2002
University of Brighton
INTERNATIONAL TOURISM MANAGEMENT (BA HONS)
04 year Course on Tourism Management
1997 - 1998
Brighton College of Technology
LANGUAGE IN SOCIETY (A.C.U)
Access course to University focussed in Socio Linguistics
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